en
brPrivacy Policy
IBSurgeon Software Privacy Policy
Effective Date: 10/31/2024
Last Modified: 10/31/2024
1. Introduction
IBSurgeon Software ("IBSurgeon," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our websites (www.ib-aid.com, deploy.ib-aid.com, cc.ib-aid.com, tools.ib-aid.com)
- Use our products and services
- Communicate with us electronically
This Privacy Policy applies to both our European Union (EU) and United States (US) operations, complying with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.
1.1 Your Agreement
By accessing our websites or using our services, you agree to this Privacy Policy. If you disagree with any part of this policy, please do not use our services.
1.2 Policy Updates
We may update this policy periodically. We will notify you of any material changes through:
- A notice on our websites
- Email notification (for registered users)
- The effective date at the top of this policy
2. Data Controller and Data Protection Officer
IBSurgeon Software serves as the data controller for personal data collected through our services. We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy.
For EU/UK Representatives (As required by GDPR Article 27):
Aleksei Koviazin, [email protected]
3. Age Restrictions
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we learn we have collected personal data from a child under 18, we will promptly delete it.
4. Personal Data We Collect
4.1 Categories of Personal Data
We collect and process the following categories of personal data:
Identity & Contact Data:
- Name
- Email address
- Company name
- Job title
Technical & Usage Data:
- IP address
- Browser type and version
- Operating system
- Device information
- Log data
- Usage patterns
- Cookie data
Transaction Data:
- Payment details
- Purchase history
- License keys
- Support tickets
4.2 Collection Methods
We collect personal data through:
- Direct interactions
- Automated technologies
- Third-party sources (e.g., resellers, partners)
4.3 Legal Basis for Processing (GDPR Article 6)
We process your personal data under the following legal bases:
- Contract performance
- Legal obligations
- Legitimate interests
- Consent (where required)
5. How We Use Your Personal Data
5.1 Primary Purposes
We use your personal data to:
- Provide and maintain our services
- Process transactions
- Manage your account
- Provide customer support
- Send service notifications
- Protect against fraud and abuse
5.2 Secondary Purposes (With Consent)
With your explicit consent, we may also use your data to:
- Send marketing communications
- Conduct market research
- Improve our products and services
- Personalize your experience
6. Data Sharing and Disclosure
6.1 Third-Party Service Providers
We share data with trusted service providers who help us:
- Process payments
- Host our services
- Provide customer support
- Analyze service usage
- Send communications
6.2 Legal Requirements
We may disclose personal data if required:
- By law or legal process
- To protect rights and safety
- To investigate fraud
6.3 Business Transfers
If we're involved in a merger, acquisition, or asset sale, your personal data may be transferred.
7. International Data Transfers
We may transfer your personal data to countries outside your residence. We ensure appropriate safeguards through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Other legal mechanisms
8. Your Privacy Rights
8.1 GDPR Rights (EU Users)
You have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
8.2 CCPA Rights (California Users)
You have the right to:
- Know what personal data is collected
- Access your personal data
- Delete your personal data
- Opt-out of data sales
- Non-discrimination
8.3 Exercise Your Rights
To exercise your rights:
Email: [email protected]
Response Time: Within 30 days
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption
- Access controls
- Regular security assessments
- Employee training
10. Data Retention
We retain personal data for:
- Active accounts: Duration of the relationship
- Closed accounts: As legally required
- Backup systems: According to retention schedules
- Legal obligations: As required by law
11. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain sessions
- Remember preferences
- Analyze usage
- Improve security
You can control cookies through your browser settings.
12. Contact Information
Data Protection Officer:
Email: [email protected]
Phone: [Insert Phone]
Address: [Insert Address]
Technical Support:
Email: [email protected]
Website: www.ib-aid.com/support
## 13. Supervisory Authority
EU users have the right to lodge complaints with their local data protection authority.
*This Privacy Policy was last updated on October 31, 2024*
Effective Date: 10/31/2024
Last Modified: 10/31/2024
1. Introduction
IBSurgeon Software ("IBSurgeon," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our websites (www.ib-aid.com, deploy.ib-aid.com, cc.ib-aid.com, tools.ib-aid.com)
- Use our products and services
- Communicate with us electronically
This Privacy Policy applies to both our European Union (EU) and United States (US) operations, complying with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.
1.1 Your Agreement
By accessing our websites or using our services, you agree to this Privacy Policy. If you disagree with any part of this policy, please do not use our services.
1.2 Policy Updates
We may update this policy periodically. We will notify you of any material changes through:
- A notice on our websites
- Email notification (for registered users)
- The effective date at the top of this policy
2. Data Controller and Data Protection Officer
IBSurgeon Software serves as the data controller for personal data collected through our services. We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy.
For EU/UK Representatives (As required by GDPR Article 27):
Aleksei Koviazin, [email protected]
3. Age Restrictions
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we learn we have collected personal data from a child under 18, we will promptly delete it.
4. Personal Data We Collect
4.1 Categories of Personal Data
We collect and process the following categories of personal data:
Identity & Contact Data:
- Name
- Email address
- Company name
- Job title
Technical & Usage Data:
- IP address
- Browser type and version
- Operating system
- Device information
- Log data
- Usage patterns
- Cookie data
Transaction Data:
- Payment details
- Purchase history
- License keys
- Support tickets
4.2 Collection Methods
We collect personal data through:
- Direct interactions
- Automated technologies
- Third-party sources (e.g., resellers, partners)
4.3 Legal Basis for Processing (GDPR Article 6)
We process your personal data under the following legal bases:
- Contract performance
- Legal obligations
- Legitimate interests
- Consent (where required)
5. How We Use Your Personal Data
5.1 Primary Purposes
We use your personal data to:
- Provide and maintain our services
- Process transactions
- Manage your account
- Provide customer support
- Send service notifications
- Protect against fraud and abuse
5.2 Secondary Purposes (With Consent)
With your explicit consent, we may also use your data to:
- Send marketing communications
- Conduct market research
- Improve our products and services
- Personalize your experience
6. Data Sharing and Disclosure
6.1 Third-Party Service Providers
We share data with trusted service providers who help us:
- Process payments
- Host our services
- Provide customer support
- Analyze service usage
- Send communications
6.2 Legal Requirements
We may disclose personal data if required:
- By law or legal process
- To protect rights and safety
- To investigate fraud
6.3 Business Transfers
If we're involved in a merger, acquisition, or asset sale, your personal data may be transferred.
7. International Data Transfers
We may transfer your personal data to countries outside your residence. We ensure appropriate safeguards through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Other legal mechanisms
8. Your Privacy Rights
8.1 GDPR Rights (EU Users)
You have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
8.2 CCPA Rights (California Users)
You have the right to:
- Know what personal data is collected
- Access your personal data
- Delete your personal data
- Opt-out of data sales
- Non-discrimination
8.3 Exercise Your Rights
To exercise your rights:
Email: [email protected]
Response Time: Within 30 days
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption
- Access controls
- Regular security assessments
- Employee training
10. Data Retention
We retain personal data for:
- Active accounts: Duration of the relationship
- Closed accounts: As legally required
- Backup systems: According to retention schedules
- Legal obligations: As required by law
11. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain sessions
- Remember preferences
- Analyze usage
- Improve security
You can control cookies through your browser settings.
12. Contact Information
Data Protection Officer:
Email: [email protected]
Phone: [Insert Phone]
Address: [Insert Address]
Technical Support:
Email: [email protected]
Website: www.ib-aid.com/support
## 13. Supervisory Authority
EU users have the right to lodge complaints with their local data protection authority.
*This Privacy Policy was last updated on October 31, 2024*