Contacts

About IBSurgeon (iBase.ru)

IBSurgeon is a Platinum Firebird sponsor

IBSurgeon was founded in 2002 with the idea to provide InterBase and Firebird developers and administrator with unique services and tools focused on databases safety, performance, and availability. In Russia IBSurgeon is mostly known as iBase.ru, famous by its Russian Firebird and InterBase portal www.ibase.ru.

IBSurgeon is a Platinum sponsor of Firebird Foundation and, as a member of Technical Task Group, has the strong relationship with Firebird Project, with direct representatives in Firebird-Admins and in Firebird Foundation Committee. 

Today, IBSurgeon serves more than 2000 companies worldwide with emergency, optimization and maintenance tools and various services. Our clients are top Russian and US banks, Russian government institutions, worldwide insurance and finance organizations, medical institutions and, of course, a lot of ISVs and microISVs – all who develop or use applications based on Firebird and/or InterBase.

Contact us

The best way to contact us is to send an email to [email protected] and describe the problem. Even if you call by phone, we will ask you to send corruption details (error text, diagnostics log, firebird log) by email.
If you are contacting our representative regarding fixing of corrupted database, be sure you have in hand at least the following information:
  • Full text of error (or screenshot),
  • firebird.log or interbase.log,
  • a version of your server,
  • Also, it's recommended to have a diagnostic log of the corrupted database from IBFirstAID Diagnostician.
For any recovery, optimization, and also purchase questions please feel free to contact IBSurgeon or one of our partners:
Location Contact name Phone Mobile Timezone
Worldwide and Russia Dmitry Kuzmenko and IBSurgeon Support Team +7 495 953 13 34   GMT+4
Italy P-Soft di Codebue Fabio +39.030.2002672 mobile: +39.348.3515786 GMT+1
Japan Meiji KIMURA, Kimuradb +81 (50) 5534 6545   GMT+9
Finland and Nordic Europe Moonsoft Puh. 0207 439 500   GMT+2
Brazil Carlos Cantu, Firebase Use contact form   GMT-3
  Additional Information

Contacts

IBSurgeon (iBase.ru) Ltd.
1-y Novokuznetskiy pereulok, 18
Moscow, Russia
P: +7 495 953 13 34, + 7 910 402 94 34
Mail: support@ib-aid.com 

Business Hours

  • Monday-Friday: 9am to 7pm, GMT+4
  • Saturday-Sunday: Email only
  • Holidays: Email only

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