Enterprise Subscription Plans for Firebird

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Enterprise Subscription Plans for Firebird

We specialize in helping large and medium-sized companies create robust, manageable, and effectively monitored environments for multiple Firebird database servers. Our solutions significantly reduce overall operational costs while enhancing end-user satisfaction and experience.

 

Services and Tools Dedicated Enterprise Professional Free
Tools
Basic Configuration Calculator
Creates optimized Firebird configuration files tailored to your environment.
 X X X X
Advanced Configuration Calculator+API
Create better Firebird configuration files using advanced algorithms and provides API access for integration.
 X X X  
Encryption plugin
Allows to encrypt Firebird (3.x, 4.x, 5.x) databases, licensed per server
 X X X  
Migration Framework
Automatic migration with fixing of metadata and streamlined process
 10000/month 500/month 50/month 1
MQFS One
Interactive Q&A system with AI-powered assistance for Firebird database issues
 100000 queries/month 5000 queries/month 100 queries/month  
Deadlock and Conflicts Analysis
Identifies reason of deadlocks and lock conflicts
 X X X  
Performance Analysis and Visualization
Identifies SQL queries with problems (too slow, too frequent, etc)
 X X X  
Database Statistics Analysis
Identifies problems related with database structure, including ineffective or useless indices and garbage collection problems
 X X X  
HQbird
Advanced Firebird distribution with multiple improvements on server-level and complete maintenance automation, Licensed per server, available to install to third-party servers with business applications. HQbird includes versions of Firebird 5.0, 4.0, 3.0, 2.5 with transparent upgrades and downgrades.
 50000 100
+USD10/additional server/month		 0 included
+USD49/month/server		  
HQCenter (centralized monitoring for HQbird)
Tool to gather logs and alerts from HQbird instances, to see status of many servers on the same page
 X X 0 included
+USD$149/month		  
Recovery toolkit (FirstAID, IBBackupSurgeon)
Recovery toolkit to fix small and medium databases (<65Gb), the last chance for recovery in case of hardware problems. Licensed per corrupted database file. For bigger databases we offer recovery service (see below).
 50000 recoveries/month 500 recoveries/month 50 recoveries/month  
 
Services
SQL queries optimization
Optimization of SQL queries to improve their performance. It can be organized without accessing of real data, only with advanced statistics gathered by HQbird or manually. Hours are not moved to the next periods.
 10 hrs/
Per month		 5 hrs/
Per month		 Optional,
USD$120/hr		  
Priority bug fixing in Firebird core
In case of critical problem we will fix the bug during several hours after reproduction. In the frame of the service we provide prepared settings and scripts to identify and fix serious bugs.
 X X    
Support of old Firebird version (2.5, 3.0)
As you know, Firebird 2.5 is discountinued version, so nobody fixes bugs in vanilla Firebird, also it has various problems with modern OS versions. HQbird includes long-term support for 2.5 and 3.0 (to be discontinued soon).
 X X    
Q&A support (email and chat in messenger)
The fastest way to get reliable answers from Firebird professionals
 X X    
Live consultations and development support (Google Meet, Zoom)
Live consultations are available in English and Portuguese, and can include review of OS, Hardware/VM, schema, transactions, queries optimization, HQbird-related questions, encryptions, etc. If your developers are stuck with development questions, like transactions management. Hours are not moved to the next periods. See more details below.
 4 hrs/
Per month		 2 hrs/
Per month		 0 included,
USD$120/hr		  
Remote desktop support (Anydesk, Zoom)
In case of a problem we can connect to your workplace to help with resolution of problems like slowness, crashes, etc. Hours are not moved to the next periods.
 4 hrs/
Per month		 2 hrs/
Per month		 0 included,
USD$120/hr		  
Recovery service
For corrupted databases larger than 65GB, we provide specialized recovery services through either remote access or secure database transfer. Hours are not moved to the next periods.
 4 hrs/
Per month		 2 hrs/
Per month		 0 included,
USD$150/hr		  
Support of special Firebird build
Custom Firebird builds with specialized modifications (keyword exclusions, optimizer adjustments, on-disk structure changes) to meet specific business requirements.
 X      
 
Price per month (USD) $4,300 $1,450 $345 $0
Price per month (BRL) R$24,510 R$8,265 R$1,966 R$0
Minimal contract time
Minimal contract time for Dedicated and Enterprise is 6 months, for Professional is 1 month. Individual discounts are available for longer periods and renewals. Customers can upgrade their subscription tier at any time. Downgrades are available at the end of the current billing cycle.
 6+ months 6+ months 1 month  
Getting Started
During the 1st month of subscription we offer additional hours of Live consultations to ramp up deployments and train your team with HQbird setup and its capabilities.
 4 hours of Live consultations 2 hours of Live consultations 1 hour of Live consultation  
SLA and geographical availability
We offer service worldwide with the following response time guarantees.
If these SLA targets are not met, customers may be eligible for service credits as outlined in the full service agreement.
For time zones GMT-4 to GMT+4
(USA, Canada, Latin America, Europe, Middle East)
 Initial response within 2 hours during business hours (9:00 AM to 6:00 PM local time), Monday through Friday, excluding major holidays.
Live consultations are available until 16:00 local time for Americas, during all business hours for EMEA.		 Initial response within 3 hours during business hours (9:00 AM to 6:00 PM local time), Monday through Friday, excluding major holidays.
Live consultations are available until 16:00 local time for Americas, during all business hours for EMEA.		 Email support only, response time is up to 24 hours.  
For time zones GMT+8 to GMT+13
(Australia and New Zealand)
 Initial response within 8 hours during business hours (9:00 AM to 6:00 PM local time), Monday through Friday, excluding major holidays.
Live consultations are available after 15:00/16:00 local time for Australia.		 Initial response within 9 hours during business hours (9:00 AM to 6:00 PM local time), Monday through Friday, excluding major holidays.
Live consultations are available after 15:00/16:00 local time for Australia.		 Email support only, response time is up to 24 hours.  
For all other regions:
 
 Response time is defined individually, from 2 hours. Response time is defined individually, from 3 hours. Email support only, response time is up to 24 hours.  
* All prices are billed monthly. Contact us to discuss billing options: [email protected].

*Topics Covered in Technical Support and Live Consultations:

  • Trainings: customized training sessions for development teams: SQL, administration, HQbird, best practices.
  • Advanced Security and Encryption: database security audits, implementation of encryption.
  • Migration Services: database migration between Firebird versions, version upgrade assistance, legacy system integration.
  • Performance Optimization: regular performance health checks, best practices in database maintenance, infrastructure optimization recommendations.
  • Development Support: code reviews for database interaction (transactions, components), design pattern recommendations.
  • Disaster Recovery Planning: backup strategy development, DR testing and validation, best practices of multi-site replication setup.
  • Business Continuity: high availability setup assistance, load balancing configuration, failover testing. Automated monitoring configuration and alert setup.
  • Technical Roadmap Planning: long-term strategy development for Firebird environments, version planning, and infrastructure evolution